Second-Guessing Your Topper Choice? Read This Before You Decide

8 Common Concerns That Don’t Mean You Picked The Wrong Topper

Feeling off? We get it. Adjusting to a new sleep surface can take a little time. That’s why we offer a generous money-back guarantee. It’s not just a safety net, it’s an invitation to give your body the time it needs to truly experience the comfort and support of your mattress topper.

Here’s why you might want to wait before deciding to return it:

• Adjustment Period: Your body may need a few nights to adapt, especially if your previous mattress was firmer, softer, or lacked support.
• Initial Feel Can Be Misleading: Sometimes toppers feel different right out of the box. After a few days, materials settle and performance improves.
• Better Sleep Often Comes Gradually: Some users report improved sleep and reduced pain only after a week or two of consistent use.

Bottom line? Take your time, that’s why you’ve got it! Let your topper work its magic over a few weeks, and if you're still not satisfied, your guarantee has you covered.

8 Common Concerns:
1. Too Hard / Too Soft / Not Comfortable
2. Too Hot
3. Moves / Slides On The Bed
4. Smells / Odors
5. Not Fully Expanding
6. Doesn’t Fit The Bed / Too Short
7. Doesn’t Relieve Pain
8. Sagging / Indentation Over Time

1. Too Hard / Too Soft / Not Comfortable

Thank you for sharing your feedback with us. We’re sorry to hear that the feel of the topper isn’t quite matching your comfort preferences.

We understand how important it is to find the right fit, comfort is a very personal experience, and that’s exactly why we offer a generous sleep trial. We encourage customers to try the topper for a full 30–60 nights, as it can take some time for your body to adjust to a new sleep surface. In many cases, what feels too firm or too soft at first may become more comfortable after a few nights of use.

That said, if you’ve given it some time and still feel it’s not the right match, we’re here to help! Whether that means exploring other options or beginning a return process, our goal is to make sure you’re completely satisfied.

2. Too Hot

I'm sorry to hear that your topper is causing you discomfort due to overheating. We understand how important a cool and restful sleep is, and I'm happy to provide some suggestions to help improve your sleeping experience.

Here are a few tips that may help you achieve a cooler sleep:

• Breathable Sheets: Opt for sheets made of natural fibers such as cotton, bamboo, or linen. These materials are breathable and can help regulate your body temperature more effectively than synthetic fabrics.

• Adjust Room Temperature: Ensure your bedroom is cool enough by using fans, air conditioning, or opening windows to allow for better airflow. Keeping the room at a lower temperature can significantly enhance your overall sleep quality.

• Cooling Pillows: Invest in cooling pillows designed to stay cool throughout the night. These pillows can complement your topper and contribute to an overall cooler sleeping environment.

• Lightweight Bedding: Use lightweight blankets or comforters instead of heavy ones. Layers can be added or removed based on your comfort level throughout the night.

If you continue to experience discomfort, please do not hesitate to reach out to our customer support team. We are committed to ensuring your satisfaction and are happy to discuss further solutions or consider an exchange or return if necessary.

Thank you for choosing our product. We hope these suggestions help you achieve a cooler and more comfortable sleep.

Memory foam naturally retains more heat than some other materials, which can be noticeable—especially for customers who tend to sleep hot or are sensitive to temperature. While our toppers are designed with ventilation features and open-cell technology to promote airflow, we understand that individual comfort levels can vary.

 

3. Moves / Slides on bed

While our toppers are designed with anti-slip beads on the underside to help minimize movement, we understand that some shifting can still occur depending on the mattress surface and bed setup. We understand how important it is to have a comfortable and stable sleeping surface. 

Here are some tips to help keep your topper in place:

• Properly Fitted Sheets: One common reason for a topper slipping is the use of sheets that don't fit properly. If the sheet is too big, it can create extra room for the topper to move. Conversely, if the sheet is too small, it won’t hold the topper securely. Ensure you use sheets that fit your bed and topper snugly.

• Increase Friction: More friction between the mattress and topper can help keep it from sliding. You can place a tight fitted sheet directly over the mattress topper. This will help to prevent it from moving during the night.

• Taut Sheets: Stretching your bed sheet taut over the topper is crucial. A well-fitted sheet will hold the topper in place, while loose-fitting sheets can allow the topper to shift when you move in bed. Make sure the sheet is stretched tightly across the bed.

• Secure Straps: Many mattress toppers come with straps to help secure them in place. Make sure these straps are pulled tight in each corner of the mattress. This will help to hold the topper firmly in place and prevent it from slipping.

By following these tips, you should see an improvement in how well your mattress topper stays in place. If you have any further questions or need additional assistance, please don't hesitate to contact us.

 

4. Smells / Odors

Odor is a common occurrence in memory foam. Any odor is expected to dissipate within 24-48 hours of opening the topper.

It can take some additional time in some cases but if the odor persists for more than a week, we will consider the Topper to be defective and need to be returned.

• Unwashed Cover: If the cover portion of the topper has not been removed and washed, it can trap smells, prolonging the time it takes for the odor to fade.

• Cold Weather Impact: If you reside in a colder location, especially during winter months, the topper might take longer to cure, leading to the odor lingering beyond the typical 3-5 days.

• Individual Sensitivity: Everyone's sense of smell is different, and some individuals are more sensitive to odors than others.

If you have already washed the cover, we recommend the following solution to eliminate any lingering odors:

1. Take some baking soda and sprinkle it directly onto the foam.
2. Allow it to sit for 1-2 hours.
3. Vacuum away the baking soda.
4. This simple method should help alleviate any remaining odors. If the issue persists or if you have any further questions, please feel free to reach out to us. We are here to ensure your satisfaction with our products.

 

5. Not Fully Expanding

Memory foam toppers can take up to 5–7 full days to decompress completely after being removed from their packaging—especially in colder climates or if they were tightly rolled during transit. Bulges or uneven areas are usually temporary and should even out as the foam relaxes and air fully circulates through the material.

To help the process along, we recommend placing the topper in a warm, well-ventilated room and gently massaging or walking across the uneven areas to help redistribute the foam.

If your topper still hasn’t fully expanded after 7 days, or if the bulge remains significant, please let us know and we’ll be happy to assist further. Photos of the issue are always helpful for our team to assess next steps.

6. Doesn’t Fit bed / Too short

Our toppers are designed slightly shorter than standard mattress dimensions by design. This is to help ensure they don’t overhang the edges of the bed, especially once bedding like fitted sheets or mattress protectors are added—which can naturally pull the topper snug against the mattress.

That said, slight variations can also occur due to standard manufacturing tolerances, but they are typically within industry-accepted ranges and should not impact comfort or functionality.

7. Doesn’t Relieve Pain 

We're truly sorry to hear you're still feeling discomfort, and we completely understand how discouraging that can be when you're hoping for relief.

We want to gently remind you that pain and pressure points in the body often develop over time—and similarly, healing and adjustment can take time, too. While our toppers are designed to provide support and pressure relief, it’s common for the body to need a few weeks to adapt to a new sleep surface.

Many customers have found that, with consistent use, they begin to notice a difference in how they feel upon waking. If you’re still early in the process, we encourage you to give it a bit more time and allow your body the opportunity to gradually unwind and recover.

We’re here for you if you'd like tips to help ease the transition or if you have any questions along the way. Your comfort is our top priority!

 

8. Sagging or Indentation Over Time

Over time, it’s normal for some mattress toppers to show slight indentations or sagging, especially in areas of frequent use. To help maintain the topper's shape and prolong its life, we recommend rotating it regularly, ideally every 3-6 months. This will help evenly distribute the wear and prevent any one area from sagging too much.

If you’re concerned about your topper, rotating it should help with minimizing any noticeable indentations and keep it comfortable. Please don’t hesitate to reach out if you need further assistance!