We offer expedited shipping with the assistance of Amazon Fulfillment, so typically when the order is placed, it takes about 4-6 days to deliver. Please advise there could be slight variations in the delivery timeframe based on the time of day the order was placed and the area the order is shipping to.
Because we utilize Amazon Fulfillment, the carrier is assigned by Amazon. The carriers assigned are UPS or USPS depending on your area.
It is best to reach out to the carrier first to see if the issue can be resolved. In some instances, a case may need to be filed with the carrier to investigate the whereabouts of the package. If you have any issues with filing a claim with the carrier, please reach out to customer support via email firstname.lastname@example.org or phone 844-888-4726
Regretfully, some orders can get lost with the carrier. However, we do ask you to wait at least 3 business days to see movement because the shipment still has a chance of being recovered. If it has been no movement on the tracking for more than 3 business days, please reach out to customer support via email or phone.
At this time ViscoSoft products can be shipped to the 48 contiguous United states.
Absolutely. Our toppers can be stored in any cool, dry location. Check out this video we made to further describe the process.
Please take pictures of the damage and email them to email@example.com immediately. Once you contact support with the pictures, we will assist you in resolving the issue regarding the damage.
It is normal for memory foam to have an odor – or off gas. Typically, an odor the product may have will dissipate within 24 – 48 hours, which is why we recommend airing the product out for this amount of time before placing it on your bed. If the odor does not dissipate within 72 hours at the most, please contact support for further assistance.
It is normal for there to be slight variations in color or the pattern of the foam. The color or pattern of the foam will not affect the functionality.
No, there are no harmful chemical used in our products such as formaldehyde or flame retardants
If you need to file a warranty claim on your Topper, please call or email support. It is helpful to have pictures of the issue with your product to assist with expediting the warranty claim.
You will receive an email from Mulberry immediately after purchasing Mulberry accident protection with your Viscosoft product. The email will include instructions on activating your account and include a link to the Mulberry dashboard where you can manage your Mulberry account. Keep an eye on your inbox!
If you don't receive an email from Mulberry, let us know and we'll be happy to assist. (firstname.lastname@example.org)
We offer a 90-day Comfort Guarantee on all our products, so if you are unhappy with the item for any reason, you can return it within 90 days of the purchase date for a full refund. To start the return process, reach out to customer support by email or phone. This short video further describes the Viscosoft return process.
You would need to follow the return process first and then purchase the new desired item. To start the return process, reach out to customer support.
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