We offer expedited shipping with the assistance of Amazon Fulfillment, so typically when the order is placed, it takes about 2 days to deliver. Please advise there could be slight variations in the delivery timeframe based on the time of day the order was placed and the area the order is shipping to.

Because we utilize Amazon Fulfillment, the carrier is assigned by Amazon. The carriers assigned are UPS or USPS depending on your area.

It is best to reach out to the carrier first to see if the issue can be resolved. In some instances, a case may need to be filed with the carrier to investigate the whereabouts of the package. If you have any issues with filing a claim with the carrier, please reach out to customer support via email support@viscosoft.com or phone 844-888-4726

Regretfully, some orders can get lost with the carrier. However, we do ask you to wait at least 3 business days to see movement because the shipment still has a chance of being recovered. If it has been no movement on the tracking for more than 3 business days, please reach out to customer support via email or phone.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Please take pictures of the damage and email them to support@viscosoft.com immediately. Once you contact support with the pictures, we will assist you in resolving the issue regarding the damage.

It is normal for memory foam to have an odor – or off gas. Typically, an odor the product may have will dissipate within 24 – 48 hours, which is why we recommend airing the product out for this amount of time before placing it on your bed. If the odor does not dissipate within 72 hours at the most, please contact support for further assistance.

It is normal for there to be slight variations in color or the pattern of the foam. The color or pattern of the foam will not affect the functionality.

No, there are no harmful chemical used in our products such as formaldehyde or flame retardants

We offer a 60 day Comfort Guarantee on our products, so if we are unhappy with the item, you can return it within 60 days from the purchase date for a full refund. To start the return process, reach out to customer support by email or phone.