It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
ViscoSoft Mattress Protector's must be cleaned in cold water and dried on low heat or air-dried. Ensure the protector is completely dry before placing it back on the mattress. When washing and drying, allow free movement in the machine—do not overpack. Dry with other bed linens or towels to ensure that the protector's waterproof properties don't' stick or scorch. Never iron or use high heat to dry your protector; do not clean or use cleaners containing solvents or bleach. Do not use strong detergents or fabrics softeners. Failure to comply with these instructions will void the warranty. Additionally, the warranty will be void if you use an obviously damaged protector on your mattress.
Contact our Customer Service department within five (5) days of the incident by calling 980-729-5300 or emailing email@example.com.
The use of a pillow case with this pillow is strongly recommended. When you wash your sheets, remove and launder your pillow case as well.
To wash the removable cover on the pillow: Wash in cold water using a non-chlorine bleach detergent on a gentle cycle. Dry on a low heat tumble cycle. Do not iron. Do not dry clean.
Wash in cold water using a non-chlorine bleach detergent on a gentle cycle. Dry on a low heat tumble cycle. Do not iron. Do not dry clean.
For small spills and stains, you can spot clean your pillow: Use an absorbent towel to remove as much liquid as possible.With warm water and a few drops of dish detergent, work from the outside of the stain inward, dabbing it while applying as little soapy water as possible. To dry, leave it uncovered to air dry. If there is an odor, sprinkle baking soda over the area after cleaning, and vacuum it up after the stain has dried. Do not use cleaners with solvents or have memory foam dry cleaned, as the chemicals can break down the foam.
Note: Discoloration to memory foam may occur over time due to oxidization. Oxidization is a natural process that occurs when memory foam is exposed to light and will not affect the performance of your pillow.