Twin: 74" x 38" x 3"

Twin XL: 79" x 38" x 3"

Full: 74" x 53" x 3"

Queen (RV) Short: 74" x 59" x 3"

Queen: 79" x 59" x 3"

King: 79" x 75" x 3"

Cal King: 83" x 71" x 3"

Twin: 75" x 39" x 4"

Twin XL: 80" x 39" x 4"

Full: 75" x 54" x 4"

Short (RV) Queen: 75" x 60" x 4"

Queen: 80" x 60" x 4"

King: 80" x 76" x 4"

Cal King: 84" x 72" x 4"

Twin: 75" x 39" x 3"

Twin XL: 80" x 39" x 3"

Full: 75" x 54" x 3"

Queen: 80" x 60" x 3"

King: 80" x 76" x 3"

Cal King: 84" x 72" x 3"

We offer expedited shipping with the assistance of Amazon Fulfillment, so typically when the order is placed, it takes about 3-5 business days to deliver. Please be advised there could be slight variations in the delivery timeframe based on the time of day the order was placed and the area the order is shipping to.

https://youtu.be/T7cmwlu0Ah4

Most Viscosoft mattress topper orders will be delivered by Fedex. Viscosoft also uses Amazon Fulfillment for some products. For these orders the carrier is assigned by Amazon. The carriers assigned are UPS or USPS depending on your area.

It is best to reach out to the carrier first to see if the issue can be resolved. In some instances, a case may need to be filed with the carrier to investigate the whereabouts of the package. If you have any issues with filing a claim with the carrier, please reach out to customer support via email support@viscosoft.com or phone 844-888-4726

Regretfully, some orders can get lost with the carrier. However, we do ask you to wait at least 3 business days to see movement because the shipment still has a chance of being recovered. If it has been no movement on the tracking for more than 3 business days, please reach out to customer support via email or phone.

Absolutely. Our toppers can be stored in any cool, dry location. Check out this video we made to further describe the process.

Please take pictures of the damage and email them to support@viscosoft.com immediately. Once you contact support with the pictures, we will assist you in resolving the issue regarding the damage.

It is normal for memory foam to have an odor – or off gas. Typically, an odor the product may have will dissipate within 24 – 48 hours, which is why we recommend airing the product out for this amount of time before placing it on your bed. If the odor does not dissipate within 72 hours at the most, please contact support for further assistance.

It is normal for there to be slight variations in color or the pattern of the foam. The color or pattern of the foam will not affect the functionality.

No, there are no harmful chemical used in our products such as formaldehyde or flame retardants

If you need to file a warranty claim on your Topper, please call or email support. It is helpful to have pictures of the issue with your product to assist with expediting the warranty claim.

If for any reason you are unsatisfied, you can return your mattress topper, sheets, protector, pillows, comforters, or blankets for a full refund up to 90 days after purchase. Mattresses are eligible for a full refund up to 120 days after purchase.

To start the return process please visit: https://viscosoft.com/pages/returns