Free Shipping on All Orders

FAQ

Shipping, Returns & Cancellations 

Where do we ship?
We ship everywhere in the contiguous United States. 

How long will it take my product to ship? 
5-7 business days. Tracking information will be sent via email once your order has shipped. 

What is ViscoSoft's return and refund policy?
If you purchased a pillow or sheet set and are unsatisfied, you can return it for a full refund up to 30 days after your purchase. If you purchased a mattress protector or mattress topper and are unsatisfied, you can return it for a full refund up to 60 days after your purchase. 

How do I return a product?
Email support@viscosoft.com with your order information and we'll respond to you within 1-2 business days.

How do I change or cancel an order? 
Orders from viscosoft.com can only be cancelled within the first 30 minutes of placing the order. Email support@viscosoft.com or call 844-888-4726 with your order information and we'll cancel the order for you and issue a refund. If you were not able to cancel your order within 30 minutes, you can still contact our customer service team for assistance. If your order has shipped, we'll work with you to return the item and refund your purchase.