Free Shipping on All Orders

FAQ

Shipping, Returns & Cancellations 

Where do we ship?
We ship everywhere in the contiguous United States. 

How long will it take my product to ship? 
5-7 business days. Tracking information will be sent via email once your order has shipped. 

What is ViscoSoft's return and refund policy?
If you purchased a pillow or sheet set and are unsatisfied, you can return it for a full refund up to 30 days after your purchase. If you purchased a mattress protector or mattress topper and are unsatisfied, you can return it for a full refund up to 60 days after your purchase. 

How do I return a product?
Email support@viscosoft.com with your order information and we'll respond to you within 1-2 business days.

How do I change or cancel an order? 
Email support@viscosoft.com or call 844-888-4726 with your order information and we'll cancel the order for you and issue a refund.