Shipping, Returns & Cancellations
Where do we ship?
We ship everywhere in the contiguous United States.
How long will it take my product to ship?
5-7 business days. Tracking information will be sent via email once your order has shipped.
What is ViscoSoft's return and refund policy?
If you purchased a pillow or sheet set and are unsatisfied, you can return it for a full refund up to 30 days after your purchase. If you purchased a mattress protector or mattress topper and are unsatisfied, you can return it for a full refund up to 60 days after your purchase.
How do I return a product?
Email firstname.lastname@example.org with your order information and we'll respond to you within 1-2 business days.
How do I change or cancel an order?
Email email@example.com or call 844-888-4726 with your order information and we'll cancel the order for you and issue a refund.