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FREQUENTLY ASKED QUESTIONS
How do I change my order?
Response: We are happy to facilitate any change to your order. If it is before your product has shipped, simply give us a call to let us know what changes you would like to make, and we will update your order with as little delay to your shipment as possible. If your order has already shipped, please reach out to us once you have received the items and we will assist with the return and exchange of the products in full.
Is a contour or standard pillow best for me?
Response: We recommend a standard pillow for those who sleep primarily on their sides and stomachs. The contour pillow is specifically designed for additional support around the neck and is best for people who sleep primarily on their back and occasionally on their stomach. Either way, each pillow style has been modified to provide excellent upper body relief and is designed to align the neck and spine for continual comfort throughout the night.
What if my pillow or topper has an odor?
Response: The smell you are experiencing comes from the shipping process as we pack our memory foam pillows shortly after they are produced to ensure their quality and allow for quick delivery. This helps protect the product but also means the odors haven't had enough time to dissipate completely. We advise that you let the pillow air out for 48 hours before sleeping on it to allow time for the foam to expand and the smell to dissipate.
Will my cooling pillow stay cool all night?
Response: The pillow will stay cold for the first few hours of sleep but will warm up slightly in reaction to your body temperature on the surface. We recommend using a thinner pillowcase to ensure you are getting the maximum cooling comfort throughout the night.
Can I wash my pillow?
Response: If you look at the label on your product it should include specific washing instructions. For our pillows, we recommend only washing the cover inside out in a cold, gentle cycle. Do not bleach, iron, dry clean, or tumble dry low.
Will a ViscoSoft topper work with any type of mattress?
Response: Yes, our toppers are able to add an extra layer of comfort and support to any type of mattress (box spring, foam, air, or water).